Studio Musings

Thursday, July 28, 2011

I am SOOO Impressed with Dremel

My new "warranty" Dremel
Last Tuesday I sent my old Dremel tool in for warranty work.  I didn't have a receipt, and wasn't sure how long I'd had it as I'd received it for Christmas a while back. 

This morning when I opened the front door I found this  package waiting on my front porch.  Huh!  That was fast.

Inside I found a brand-new Dremel tool (guess I really broke the old one), the drill bit I couldn't remove from my old one, and a brand-new, still-in-the-package 3/16" flapper wheel as a thank you for trusting Dremel.

I am floored!  It's been just over a week since I sent my original package.  I have never had warranty work completed so fast, nor with such delightful results!

Yeah Dremel!
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3 comments:

  1. ShirleyJuly 29, 2011 at 5:47 AM

    Awesome! I love all the different ways you can use a Dremel. The latest I've seen was the dog groomer using it to file my dogs' toenails!! :)

    ReplyDelete
  2. UnknownJuly 29, 2011 at 10:01 AM

    I love good customer service like that!

    ReplyDelete
  3. Karen WilliamsJuly 31, 2011 at 12:55 PM

    This was absolutely the best customer service I have ever received!

    And to think that I very nearly threw my old Dremel away without even trying!

    ReplyDelete

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